Slots Garden Casino - Player’s account has become inaccessible.

Have been waiting for my withdrawal since 28/02/2021, Initially received responses from casino but have not been able to get into their website, it redirects me to other casinos. Also have had not responses on my mails and some don't even get delivered. Have received confirmation that they are busy with my withdraw and then all of a sudden website was no longer available and no responses. Withdraw valid and all documentation was sent through to process withdraw

Dear Tanjav,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when was the last time when you succeeded in accessing your casino account? Have you submitted all the required personal documents for the KYC verification? Were your winnings accumulated with or without an active bonus?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi, last time I could access my account was on the 25th of June. I have forwarded all the required documentation they required twice and received feedback that all is in order, My winnings started with a bonus but all requirements were met in order to receive the payout and additional funds were deposited

Thank you very much, Tanjav, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you Petronella

Hello TANJAV,

I looked at your complaint and will do my best to help you. I would like to invite Slots Garden Casino into this conversation. Casino, can you please specify why did you block the player’s account?

Hey all,

Unfortunately the South African version of Slots Garden has be decommissioned and is no longer available, however I have contacted the Slots Garden service department on your behalf. They have located your withdrawal in the system and will be reaching out to you shortly to resolve the matter.

Just respond to their communications when necessary and please let me know if there are any further issues.

Best,

Nick and Slots Garden

Dear TANJAV,

let me know about your progress, please.

Hi Villiam, made a withdraw request now from yebo casino. Awaiting approval and funds

Good day, case resolved, Funds have been received today, Thanks for all the assistance

Dear TANJAV,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru