The player’s provided required information twice, but his withdrawal request was not processed. The casino stopped responding to his messages. This complaint was successfully resolved.
Slots Garden Casino - Player has a problem with withdrawal.
Amount: R1,500
Slots Garden Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.9
Slots Garden Casino has a Safety Index of 5.9, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 years ago
Public
Public
5 years ago
My status is that the payout has been approved. That status was as at the 3rd of October 2019. After that they have now twice requested my account details. Once by Gordon and once by Eunice. This information was provided to them initially when I requested the withdrawal in September. They do not reply to my messages or e-mails. In total I have been waiting for a month.
