Slots Empire Casino - Player’s not able to access account.

Me he registrado y no inicia sesion

Dear thaiskleopatra,

Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? I apologize, but I am not sure I understand what happened.

Do I understand correctly that you are not able to log in to your account?

Thank you in advance for your reply.

Best regards,

Kristina

Si eso es.

No puedo iniciar sesión.

Disculpe la molestia

Thank you for your reply, thaiskleopatra. Could you please advise if there are any funds being held in your account? If yes, is it real or bonus money?

Hello thaiskleopatra,

Thank you for your feedback.

I’ve been in touch with a Customer support representative regarding the matter and was informed that there was a login attempt which ended up with an incorrect password being filled in. Please be informed that you are more than welcome to restore a password to your account through the website or our friendly Customer Care Team.

Should you have any questions please let us know.

Regards,

Slots Empire Casino Team

Hello everyone,

Thank you Slots Empire Casino Team for taking your time to help us with this case.

thaiskleopatra, could you please confirm you restored your password yourself or tried to resolve the issue with the casino's support? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.