The player from Italy requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.
Slots dreamer Casino - Player believes that their withdrawal has been delayed.
Amount: €2,700
Slots dreamer Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
10 months ago
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10 months ago
Translation
I have sent all the verification documents. dbudentica card. iban certification. account statement. photo of the card...they have disappeared and are no longer heard...i can't make the withdrawal because my account hasn't been verified yet.. .but they don't communicate with me for me to verify it...although I have provided everything everything...even bills to verify proof of address
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10 months ago
Dear beretta,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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10 months ago
Translation
Hi I'm waiting to be paid .... not even a euro ... now I have replayed my pending withdrawal and the amount of the withdrawable amounts to 3500 ... absurd they have disappeared ... but for the moment they have only validated my account .. but I didn't even get a euro ...
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10 months ago
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Good morning it seems farfetched to me how they don't respond to chats
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10 months ago
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I replayed the money...because I read the terms and conditions and they didn't tell me anything that the withdrawal cannot exceed 15 times the first deposit. .. I had paid 50.. they are cheaters ... no assistance and no explanation.. I don't pour here anymore. Thanks for the interest of guru casino
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10 months ago
Thank you for your reply, beretta. Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
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