The player from Ukraine had deposited using his wife's card for both deposits and withdrawals without any initial problems. However, after he won a significant amount, he experienced withdrawal delays and a refusal to pay. The casino justified their actions by stating that the player had used someone else's card. The player admitted he had not sought permission from the casino to use his wife's card. We had informed the player that without prior approval from the casino, we could not assist. We had advised him that his wife could request a refund. Due to these circumstances, the complaint had been rejected.
SlotoKing Casino - Player's large winnings confiscated due to payment method.
Amount: 7,000 ₴
SlotoKing Casino
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
9 months ago
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9 months ago
Translation
I strongly advise against this SCAM!!! I made about thirty deposits using my wife's card and they were all accepted. They also accepted three withdrawals from the same card, however once I won a slightly large sum of about 7,000 [currency], delays started occurring for the payout. Then they outright refused to pay out, hiding behind the explanation that it's not my card. They didn't give any prior warnings or ask me to change the card for withdrawals. They just took the money, a well-planned scam!!! Initially, they allow you to top up from another card, but once there's a more or less substantial win, they see an opportunity to profit. I strongly recommend not to play at this casino!!! It's a SCAM!!!
Automatic translation:
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9 months ago
Dear vavanchuk555,
Thank you very much for submitting your complaint. I'm sorry to hear about the challenges you've encountered with your withdrawals at the casino.
To better understand the situation and assist you effectively, could you please provide additional details? Specifically, we would like to know:
- Have you had any communication with the casino's support team regarding the use of your wife's card for deposits beforehand?
Could you provide any documentation or evidence of your interactions with the casino, such as emails, chat transcripts, or screenshots?
Your cooperation in providing these details will help us investigate and work towards a resolution. If you have any relevant communication or documentation, please feel free to forward it to petronela.k@casino.guru for our review.
Additionally, please check our Fair Gambling Codex for Players:
"Payments
For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."
Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.
If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.
Thank you very much in advance for your reply and understanding.
Best regards,
Petronela
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9 months ago
Translation
Good afternoon, I did not ask the casino for permission to use someone else's card, because I have never faced such problems. Of course, there is permission from my wife to use her card. I will send the correspondence from the mail from the casino separately to your mail, thank you for your support, I think that they should have warned me first to change the card, but to immediately confiscate the winnings, in my opinion, it is not right on their part
Automatic translation:
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9 months ago
Hi vavanchuk555,
I regret to inform you that without prior approval from the casino before making deposits using your wife's card, we are unable to offer assistance. Regrettably, her permission to use her card after the fact does not alter the circumstances. While I understand this is not an ideal situation, please recognize that casinos typically verify payment methods only when a withdrawal process is initiated, as it would be overly complex to confirm each payment method at the time of deposit.
At this time, my sole recommendation would be for your wife to request a refund.
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
