The player from the United States had his winnings cancelled due to redeeming a bonus while having a pending withdrawal.
Dear soccerfoot,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
I appreciate your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards, Matej
Casino.Guru