The player from the United States had his account blocked without further explanation. Player’s complaint has been resolved successfully.
Sloto'Cash Casino - Player’s account has been blocked.
Amount: $3,200
Sloto'Cash Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.7
Sloto'Cash Casino has a Safety Index of 6.7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Me again.I won here as well as the other 2 Sites.Ive been a member here over 10 years now I allways got paid and never any problems.I cashed out 2,650 last week and got it.But now i cant access my account.Says locked.Did i win to much money so now they lock me out?? Dont make sence
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2 years ago
Dear cobra562,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Are there any funds being held by the casino?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
I've been on this site 20 + years and have cashed out lots of times with no problems.I just got 2650.00 from this site last week.650.00 in bitcoin and 2000.00 check that hasn't cleared yet in my bank.I won on the same game just days ago for 3,300.00 and my account gets blocked? I even sent them an email thanking them for the good luck. I can finally fix my car.But now I don't think I will get what I won. Just because somebody has a good luck streak does that mean they have to lock my account. If they do unlock it and send my money I'll probably not return. This is unfair gaming if you ask me. Here is my go fund i closed since i won it.https://gofund.me/56c15eff
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, cobra562, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
