The player from Germany has deposited money into casino account but the funds seem to be lost. Player’s complaint has been resolved successfully.
The player from Germany has deposited money into casino account but the funds seem to be lost. Player’s complaint has been resolved successfully.
The player from Germany has deposited money into casino account but the funds seem to be lost. Player’s complaint has been resolved successfully.
I used a Bonus and made a deposit three days ago but its still not in my balance.
Payment method was Sofort, which means instant in german. And using this method at other casinos, it was always instant.
I Made three deposits that days. The first two attempts where loading then hung.
The third one went through.
Thats also what my bank account log is showing.
Livechat is telling me to come back tomorrow for 3 days now. They also claim that all deposits failed, which is wrong.
I used a Bonus and made a deposit three days ago but its still not in my balance.
Payment method was Sofort, which means instant in german. And using this method at other casinos, it was always instant.
I Made three deposits that days. The first two attempts where loading then hung.
The third one went through.
Thats also what my bank account log is showing.
Livechat is telling me to come back tomorrow for 3 days now. They also claim that all deposits failed, which is wrong.
Dear gutemische,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Dear gutemische,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Dear gutemische,
The deposit was successful and already in your account.
Please note that it's necessary to complete transactions on the site through a specialized form.
Best regards,
SlotHunter Casino
Dear gutemische,
The deposit was successful and already in your account.
Please note that it's necessary to complete transactions on the site through a specialized form.
Best regards,
SlotHunter Casino
Dear gutemische,
I'm happy to hear that your deposit went through successfully. Could you please specify which exact bonus you have tried to redeem?
Dear gutemische,
I'm happy to hear that your deposit went through successfully. Could you please specify which exact bonus you have tried to redeem?
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, gutemische, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, gutemische, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.