SlotHunter Casino - Player’s deposit has never been credited to his casino account.

I used a Bonus and made a deposit three days ago but its still not in my balance.

Payment method was Sofort, which means instant in german. And using this method at other casinos, it was always instant.

I Made three deposits that days. The first two attempts where loading then hung.

The third one went through.

Thats also what my bank account log is showing.

Livechat is telling me to come back tomorrow for 3 days now. They also claim that all deposits failed, which is wrong.

Dear gutemische,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear gutemische,

The deposit was successful and already in your account.

Please note that it's necessary to complete transactions on the site through a specialized form.

Best regards,

SlotHunter Casino

Danke.

Die Einzahlung ist jetzt in der Balance.

Aber der 100% Bonus fehlt noch.

Den hatte ich bei der Einzahlung benutzt.

Dear gutemische,

I'm happy to hear that your deposit went through successfully. Could you please specify which exact bonus you have tried to redeem?

Habe den Bonus nun auch erhalten. Fall kann geschlossen werden

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, gutemische, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru