The player did not receive his refund and his account got closed. The complaint was rejected as the player stopped responding.
Slotastic Casino - The player did not receive his refund. The complaint was rejected as the player stopped responding.
Amount: $200
Slotastic Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
each time I play here something makes odds impossible to win, for some reason they don't allow free bonuses for my account, when I decided to get a refund for the money I deposited and did not win from it and close my account with them they refused to return me my money back without a clear reason, they are bunch of thieves stealing players in indirect way
Public
Public
2 years ago
Hello Ahmed,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slotastic Online Casino. Please allow me to ask you a few more question before we would move forward.
Could you please elaborate what kind of refund are you requesting from the casino? Did you have any balance at the time of your account closure? Was your account closed on your request or the casino did it?
Looking forward to your answer.
Regards,
Nick
