Slot Powers Casino - Player's withdrawal request was denied.

they let me make deposit played and went for CASH OUT WITHDRAW AND WAS DENIED INFACT COULDNT EVEN MAKE A REQEUST AS THE WITHDRAW CPAGE WOULDNT SHOW UP WHEN I REQUESTED WAS INFORMED A MANAGER WOULD CONTACT ME AND NEVER HAPPENED

Dear etrconst,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slot Powers Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• When have you opened a casino account, and when have you made a deposit?
• When was the last time you were in contact with casino support and what did you discuss?
• Have you activated any bonuses on the website?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

opened the account years ago made my last deposit 11-16-23 i went on a chat with an agent for the third time a couple days ago told them of the problem went back and forth and she said she would have a manager contact me and that happened with all 3 different agents and never been contacted by a manager yes i was on a 250% no playthrough bbonus

Thanks for the explanation.

If there is any correspondence between you and the casino, such as a chat transcript or email communication, please forward it to my email address at tomas@casino.guru

I'll await your reply.

they contacted me and gave me a 250.00 no rules bonus i guess it was better than nothing

I apologize but I am unsure about how we may help or what the issue is.

• Please describe in more detail whether the manager contacted you and what you talked about.
• Please tell me what winnings were you trying to withdraw, and if you managed to request a withdrawal with the help of casino support.

Dear etrconst,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.