Slot Powers Casino - Player's withdrawal has been delayed.

I have been trying to withdraw my winnings since March 23rd this is not my first time using this casino iv verified already and used the same card on the same account and verified the card and my identity Yet it took almost two weeks to be asked to do so again so I complied I was verified again and documents accepted April 8th or 9th bitcoin transactions are supposed to be faster yet they told me 5-18 business days to get my money we are now at May 10th and I have not received my money nor a response from these people I wouldn’t find this so annoying if I wasn’t gas lit before upon withdrawing with them previously that should’ve been a red flag from the gate it’s only $300 but it’s $300 that i could’ve used several times when needed badly and it’s $300 legitimately won and what’s extremely odd as well is that when looking for my email for proof of verification being accepted the email is missing from my inbox I had to go to my sent folder to locate that email for the back and forth I would NEVER delete that

Hello Kristen,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please advise when exactly you made your last successful withdrawal? Approximately how many days did it take to be processed?

Additionally, would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Kristen,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

yes will do my apologies this is the first time iv seen this thank u for extending my time I’ll email you shortly

Thank you for your reply, Kristen. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear Kristen,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I thought iv sent you all relevant communication between us, and as for the last WITHDRAWL I’m having a difficult time locating it within the platform iv done a back search in the history and I know it was over a year ago but for some reason I’m unable to locate it but I know the time it took to cash out was far less this length of time I think it was atleast a week I will dig deeper in email and perhaps I’ll locate it that way

Ok after returning to my email I now see that after requesting WITHDRAWL I never even recieved the money! They kept asking me for the documents and I sent them and they continued to find a discrepancy with everything I sent repeatedly it was really ridiculous now I see why when I returned to this casino why I had such a large amount in my account that I allegedly forgotten about it’s because. I was never cashed out from the beginning and they basically waited for me to give up forget and repeat the process I also noticed that they’ve "gifted" me $10 since there last response of telling me my shits in the finance department they’re just playing games gaslighting me and not coming up with my money because I am still waiting

Do I understand correctly that you couldn't withdraw your previous winnings because you didn't make any deposits 90 days prior to requesting the withdrawal?

Have you accumulated your winnings from March with or without an active bonus?

yeah I guess so but here’s the real kicker the money I had inquired about in the emails were the winnings that I had withdrew from them when I first won I THOUGHT I received thw money but turns out I NEVER got it at all! They basically slow played me til I forgot about it and never paid it out to begin with so I thought I found money I left by accident but while looking for information you were requesting I noticed they never paid me at all they jus left it sitting in my account I jus recieved an email today from them today I’ll attach it to this message it’s a load of crap I don’t believe them at all

Thank you very much Kristen for your cooperation. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thank you guys for all you’ve done! I do return with great news as of yesterday morning my payment was FINALLY issued! The winnings were 300 and I received 264 in Bitcoin 🤷🏽‍♀️ I spent $30 and came out 264 I’ll take it BUT! I WILL NEVER USE SLOT POWERS EVER AGAIN! AND ADVISE OTHERS TO STEER CLEAR THEY ARE CROOKED SNEAKY AND SMIRKISH They tricked me first time around and never sent me my withdrawl and this time attempted to slow play me just the same only this time I stayed on top of things and with your help succeeded thank you I appreciate your time and patience and effort

Resolved but steer clear completely rogue and can not be trusted

Hello Kristen.

I am glad to hear that your issue got resolved. If you are unhappy with the casino services, I highly recommend you share your opinion in their user review part.

Thank you for using the Casino Guru complaint resolution center. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards, Jozef

jozef.k@casino.guru