Slot Madness Casino - The player's balance was voided.

I won the $17,000 jackpot on Eagle Shadow Fist and then the jackpot suddenly disappeared. I contacted them the times and even submitted screenshots of my evidence and all they did was tell me I didn't give them enough information. I gave them all the information/evidence to support my claim and they rejected my claim. I am very upset, they basically said screw me.

Hello XJohnson,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slot Madness Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you achieve the win with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear XJohnson,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I am currently waiting to be verified and I did use a bonus but it said that I needed to play through $3600 in order to get it. Also, I complained the day it happened and a week after the incident and received no response.

Hello XJohnson,

Since when is the verification ongoing and what is it's current status?

Please note that is most cases, you can't win any jackpot with bonus money.

So what does that mean? I really think this is messed up. What do I do now, let it go or is there something I can do to get it resolved?

Hello XJohnson,

Is your account already verified? Can you please forward your deposit/bonus and betting history to nikolas.b@casino.guru?

I'm not sure what else I can do other than possibly find another consultant to assist.

Thank you for your help

Hello XJohnson,

Would be great to send the requested information to nikolas.b@casino.guru as previously asked as we can't move forward without any evidence.

Dear XJohnson,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.