Slot Madness Casino - Player’s withdrawal has been delayed.

I have been trying to withdraw for the past 30 days this is ridiculous

Dear shanesekay1989,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Ok first of all o never chosen bitcoin to withdrawal and I have been threw the verification process 3 times already and the only option they give me to withdrawal is bitcoin. I don’t want to use bitcoin.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessary, that it will be offered for withdrawals too.

If you have been advised by the casino to use a Bitcoin e-wallet, I would recommend opening a Bitcoin account. It is fast and safe and you can always convert Bitcoin to cash and ultimately move it to a bank account. There are a lot of online articles available, where you can learn how it works and decide if it would be convenient for you (e.g. https://www.bitcoin.com/get-started/how-to-get-started-with-bitcoin/) Please let me know how you decided and we will agree how to pursue this case. 

So I have to make a bitcoin address ??? And then I will get my payout?

You need to check that with the casino directly. If your withdrawal was approved but the only payment method that is available to you is Bitcoin, you should receive your winnings. Please contact the casino directly and keep me informed about any further developments. Thank you in advance.

That’s the thing I can’t never get ahold to anybody and there chat line does not work .

Thank you for sharing all the required details, shanesekay1989. Your complaint will be forwarded to my colleague Peter (peter.c@casino.guru) who will be dedicated to assisting you. We understand how frustrating this situation can be and we will do our best to ensure that your problem is resolved to your satisfaction as soon as possible. We wish you the best of luck.

Hello there,

Thank you shanesekay1989 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Slot Madness Casino for their help in resolving this complaint. We would like to know what payment option can the player use to withdrawal their winnings.

Thank you!

Ok thank you

Greetings all,

I have reviewed the situation and I'd love to help however the terms and conditions of the casino as well as the free chips themselves state that only one free chip is valid between cash deposits. This would be the 2nd consecutive free chip and this account has no history of deposit. The current funds in the account are unfortunately not valid for withdrawal. Another note, I noticed that you have more than one casino account registered under a different email address shanesekay1989. Only one account per player/household is allowed so I would highly suggest contacting customer service and having the secondary account deactivated or it could cause you further headaches in the future.

Supporting evidence has been submitted to the casino.guru team for review.

Best wishes,

Nick and Slot Madness

Dear shanesekay1989, were you aware of the rule that only one free chip is allowed between cash deposits? I have found this rule in the casino's terms and conditions (here).

4. Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdrawal the second No Deposit Bonus.

Unfortunately due to this, none of the funds are eligible for withdrawal. Please let me know if I overlooked something otherwise I will be forced to reject your complaint.

Thank you in advance!

i can never get customer service and the only one you want deposit as they say 10.00 min which is a lie they want you to deposit 30$ to get your money and I don’t even know how to work bitcoin. When you go to try I guess but bitccoin it tells you there’s a minimum payment of 42.00 so ill be dumb to do cause I’ll already be done spent A hundred dollars. Sloto Madness is a ripp off

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.