Slot Heist Casino - Player’s winnings have been confiscated by the casino.

BEAWARE OF SLOTHEIST CASINO TITAL CON ARTIST!!!! LIE TO GET YOUR DEPOSIT THAN IF WIN... LIES LIES TO NOT PAY!!!

Thinking of lie after lie and will not give me my winnings and let me withdraw saying I have multiple accounts when I do not have multiple accounts that counts they accusing me of do not even have the same number, name, or anything alike the IP address is from Georgia and I am from New Mexico it is all a big scam. Because to begin with I made sure and asked if my account was clear for withdrawal by one before I even made a deposit and they assured me it was when it wasnt because I hadn't even done the kyc verification yet and had to do it before I tried to withdraw. So I sent all my documents and it's been an excuse after excuse and they confiscated my winnings and have not returned any of my winnings or deposit it is a total scam be aware of slotheist casino!!!

Dear Codybill,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing with Slot Heist Casino.

To better understand your situation and assist you effectively, could you please provide some additional details:

• When did you create your account and make your initial deposit at Slot Heist Casino?
• Could you provide more information about the specific communications you had with the casino regarding the withdrawal process and any assurances given to you about your account status?
• Can you provide any screenshots or copies of the communication from the casino where they accused you of having multiple accounts?
• Have you completed the KYC (Know Your Customer) verification process, and did you receive any confirmation from the casino regarding the successful verification of your documents?

If you have any other relevant communication or additional screenshots, please forward them to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Around May 25th I open my account and on June 12th I think it was I specifically asked Hannah and James both if my account was clear of any issues that would cause an issue withdrawing my winnings if I won and they told me no and then knowing I never sent any documents I asked if my account was kyc verified and okay for withdrawal again they told me yes everything look good which I should have known something was up then because I knew I didn't send my documents yet and I wasn't kyc verified so they had the intentions from the start to just get me to deposit so they could do exactly what they did and confiscate my winnings. After I won I did try to make a withdrawal and again I got Hannah which I explained to her that she told me my account was verified and it good to withdraw but now she wanted me to send documents and it would take four to five hours she said to get approved, so I complained told her that she had already told me my account was ready for withdrawal and kyc verified. He responded with her apologies and that she would get it taken care of and 1 to 2 hours herself if she had to and so that she did and sent me an email stating her name that she had taken care of it and I was good for withdrawal again . Then come to find out they said I had multiple accounts but could not tell me the names or the emails them accounts were linked to but purely went off of an IP address that apparently isn't even correct and I know they can clearly tell that them are not my accounts and I have nothing to do with them but yet making lies up left and right to confiscate my winnings and steal my money. It is absolutely ridiculous the way they set me up to con me like that.

Hi Codybill,

• If you have any further correspondence or additional screenshots that are relevant, please send them to petronela.k@casino.guru.

Thank you.

Dear Codybill,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.