The player from Wisconsin had deposited money into her account with a 100% match bonus but was later unable to access her account. Attempts to contact the casino via instant message and email had gone unanswered. The player had confirmed that her account was verified and she had previously withdrawn $50 in bitcoin. We had asked for additional evidence such as a screenshot of the error message and an email confirming her registration, but the player did not respond to our request. Consequently, we could not investigate further and had to reject the complaint.
Slot Heist Casino - Player’s account has been closed after deposit.
Amount: $35
Slot Heist Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
Slot Heist Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
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9 months ago
I deposited with a 100% match no rules bonus late yesterday. Got to use only some of the money, got busy like any normal adult, but when I went to log back in hours and hours later it says I don’t have an account. I have tried to instant message them and also email with no response whatsoever!
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9 months ago
Hello lheussner,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slot Heist Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you try to contact the casino by chat or e-mail support? Did you ever withdrew from the casino before? Do you have any e-mail which would server as proof that you own an account in the casino and could forward it to them?
Looking forward to your answer.
Regards,
Nick
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9 months ago
Yes, my account was good to go. I withdrew $50 in bitcoin two days ago? I can look in my account for an exact date & time for you if need be. Same with my email, it’s yahoo. And I deposited bitcoin from the same account that I received the payout in. I did try and do instant messaging twice and then emailed as well with no response still. I started using my account with them over a week or two ago? I can’t login at all to get the exact date I started playing but I could go through my emails for the versification email that they sent me.
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9 months ago
Hello lheussner,
Can you please forward a screenshot of the message you get when you try to log with your account and also an e-mail which would prove that you are registered there (verification, e-mail confirmation or i.e.). You can send it to nikolas.b@caisno.guru.
Regards,
Nick
