Sirwin Casino - Player's withdrawal request is delayed.

As I mentioned earlier on the forum, Sir Win is not paying out the money.

I deposited $121, played a lot of slots, played some quick games, and ended up with $120 in my account. I thought I would withdraw a bit, so I requested $50 and they processed it quickly, within 15 minutes. After that, I didn't play anymore. The next day, I needed some money, so I decided to withdraw the remaining balance. I requested a withdrawal of $70, but it was declined with the message: Your account is under review due to suspicion of opposing bets. After the review by our provider, you will be contacted and informed via email or your preferred method of contact.

I really don't understand how I could have placed opposing bets in slots and quick games. It's impossible to do that on one account, yet they accuse me of someone else placing opposing bets from another account. It's absurd!! After that, I played some more slots, and my balance is now $68. Now I can't withdraw that money either. Please help!

Dear isanimal,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Could you please specify what quick games you played?

Could you kindly confirm that you have not played any live casino games, table games, or card games?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I played Fast Fielder, Limbo Rider, I don't remember exactly, Hi Lo, Trading Dice. Maybe a couple more games.

I haven't played games with a live dealer, I haven't played card or table games.

I didn't use the bonus. The winnings were received only due to the deposit.

Dear isanimal

Thank you very much for reaching out to us. We understand your dissatisfaction, and we sincerely apologize for the delay in processing the withdrawal of your funds.

Your account was under review due to suspicion of opposing bets. I understood that your review I done now and you are able to withdraw your funds. Please contact live support if you would like to proceed with the withdraw .

Our priority is to ensure the security and integrity of all transactions, and we needed to conduct thorough verifications to make sure everything was in order.

Thank you again for your understanding and patience 

If you have any questions please do not hesitate to contact us at support@sirwin.com.

Have a great day!

The Sirwin Team

Thank you. I withdrew the rest of the money. But the sediment remained. This is not possible, respected casino. Playing slots and fast games, accuse me of opposite bets. The review will be appropriate!

Dear isanimal,

I'm glad to hear that you received your winnings, although I understand your dissatisfaction. After successfully resolving the problem, we will mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation, isanimal, and if you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. Our goal is to assist you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Veronika Lash

Casino.Guru