The player from the Netherlands had made two deposits that were confirmed on the blockchain but were not credited to his account. He received automated messages from the casino and requested a refund and account closure. We recommended the player contact his payment provider for investigation, as the casino usually could not resolve such issues directly. The complaint was marked as resolved after the player confirmed receipt of the funds.
Sirwin Casino - Player’s deposits are not credited.
Amount: €400
Sirwin Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
Public
Public
3 months ago
I made 2 deposits and didn’t receive them. Even though the transactions confirmed on blockchain but they don’t pay me and sending me automated messages.
i want to close my account with them. And refund the money I didn’t receive.
Public
Public
3 months ago
Dear amoh04513,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
Public
Public
3 months ago
Dear amoh04513,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
