Silveredge Casino - Player was informed she played from a restricted country.

Angeblich habe ich kein Auszahngsrech da ich Deutscher bin

Dear Regina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions (https://www.silveredgecasino.com/terms/) and I didn’t find Germany in the list of restricted countries:

"Based on your country of residence, limitations apply to playing at the Casino, using bonuses, redemption of chips that are free or deposits via credit card. We keep the right to lift these restrictions on an individual basis. Carefully review the constraints that will apply. The complete list for restricted countries is: Australia, Algeria, Afghanistan, Azerbaijan, Bulgaria, Belize, Costa Rica, Curacao, Czech Republic, Finland, Hungary, Iraq, Iran, Malaysia, Myanmar, North Korea, Poland, Syria, Turkey, Ukraine, middle eastern countries and Asia. The Casino shall assess your account and make the ultimate call based on your case. Please email info@silveredgesupport.com to submit your request."

I also double-checked this with the Live chat, and not only it looked different from your attached screenshot, but I was assured, that German players are accepted.

Before we move forward with this complaint, would you be so kind and confirm that you are experiencing issues with the Silveredge Casino?

I will be waiting for your reply patiently.

Best regards,

Kristína

Hallo das Problem besteht immernoch leider

Regina, is this complaint about the Silveredge Casino, please? From what we know, this casino accepts German players.

Ja es ist über das Sylveredge casino

Would you be so kind and confirm you didn’t use a VPN (Virtual Private Network) to alter your location when opening the account or playing in this casino?

Is there any other communication between you and the casino that you could forward me? My email address is kristina.s@casino.guru.

Ich habe kein vpn verwendet

Thank you very much Regina for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Regina,

I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Silveredge Casino to the conversation to participate in the resolution of this complaint.

Das wäre schön Danke

Hello Casino Guru Team,

We have reviewed the account for the player Regina3008.

We were not able to see any withdrawal requested by the player. Also, the player is yet to meet the 20x wagering requirement.

Player can submit a withdrawal request along with the required documents for the review once the wagering is met.

We would request the player to contact us via Live Chat or Toll Free Number if has any further questions.

The case stands closed from our end considering there is no action required from our end.

Thanks and Regards,

Ryan

Complaints and Resolutions Team

Hi Regina,

Has there been any news?

Unfortunately, we’re rejecting this complaint because the player stopped responding to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.