Silveredge Casino - Player’s struggling to complete account verification.

Was not approved for withdrawal because I don't get a utility bill (gas,cable,water, electric, landline) in my name. Even tho I submitted the following documents, my Illinois State drivers license and a copy of mail addressed to me from the U.S. IRS. Each if those more than proves my identity and legal residence.

Dear Adam,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly.

Do I understand it correctly that uploading your utility bill seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification? Have you been advised about any alternative document which could be provided instead of a utility bill?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Adam,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.