Silveredge Casino - Player’s No Deposit bonus winnings have been cancelled.

no deposit bonus $ 300, condition 20x I made $ 6608 and I was told that my country Austria was in the restricted countries, but in fact it is not

Dear Yanko,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to emphasize that in case the restricted countries are not mentioned in terms and conditions or hidden somewhere, the casino should pay the player. Especially, if the bonus has been offered to the player by the casino and not redeemed by the player. Our position is closely explained in Fair Gambling Codex.

However, I would like to mention that there is a maximum cashout for No Deposit/Free bonuses. Please check the promotional rules:

"The Casino will occasionally offer Promotional Coupons as Free Chips. The maximum withdrawal amount for any free chip given is $100. For example if you are given a $ 100 free chip and request a withdrawal amount of $500, you will only be approved for $100."

Thank you very much in advance for your reply.

Best regards,

Petronela

Hello Yanko,

Have there been any developments since our last conversation, please? Could you please forward any relevant communication to petronela.k@casino.guru?

Dear Yanko,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.