The player is complaining about bonus code availabilty. The complaint was rejected as the casino decides how does their bonus system work.
Silveredge Casino - Player's complaining about casino bonus.
Amount: $999
Silveredge Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.8
Silveredge Casino has a Safety Index of 3.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Casinogurus support me on this. I got a email from silveredge casino to signup and I'll get a 300 free chip with code fresh300. I signed up using the link in the email but on the website upon registration I'm forced to type code 300free and I played it out. Try register you will see what I mean but it totally curbs you away from using the coupon you were supposed to use by email and by clicking on the link to signup or at least automatically redeem it for you on signup. But i was like hang on⁉ the email invitation I got clearly said I must play with coupon fresh300 so I typed it in and it worked and completed playthrough.
Though I played with the website registration bonus code 300free, I don't think it should count against me cos I was was told directly on email to use fresh300 which they failed to update on the website. The values are the same but that's it
Public
Public
4 years ago
Dear Van der Walt,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please keep in mind that every casino has different bonuses and bonus conditions. In case you could redeem the bonus without any problem there isn’t much we can assist you with. Is there anything else we can help you with?
Best regards,
Nick
