HomeComplaintsSilveredge Casino - Player has a negative experience in the casino.

Silveredge Casino - Player has a negative experience in the casino.

Amount: $6,000

Silveredge Casino
Safety Index:Low
Submitted: 14 Jan 2023 | Case closed : 01 Feb 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from the United States is experiencing technical difficulties during gameplay. We rejected the complaint because the player didn't reply to our questions.

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1 year ago

Several times the machines would stop on bonus then it would push it out leaving it on no bonus .

The reels would land then one reel would be pushed down

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1 year ago

Dear Valval46,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history to tomas@casino.guru? Please highlight the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

file

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Tomas

Edited by a Casino Guru admin
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1 year ago

Dear Valval46,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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