Shazam Casino - The player struggles to verify.

I will explain in order.

1. I received a $ 50 non-deposit bonus from CASINO GURU Link (GURU50).

2. We paid attention to the terms of use and met the withdrawal conditions.

3. I tried several types of credits for deposit, but I couldn't use them.

4. I deposited about $ 25 in Bitcoin and accepted it.

5. I played about $ 50.

6. We have also sent you all credit cards and confirmation documents.

(Screenshots will be posted later.)

7. I received an email asking the staff to contact me by phone.

It's been over a month since I received Bonus 1 without a deposit and I've been contacted by phone.

From now on, it's my situation.

I don't speak English as my mother tongue.

Therefore, calling a number you do not know in other languages ​​is very difficult in many ways.

For example, it's like a person living in Europe calling a sushi restaurant in Tokyo, Japan and making a reservation in Japanese.

Hello reiwa,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Shazam Casino.

Please allow me to ask you a few more question before we would move forward.

Did you try to ask the casino if there is any other way to verify your account or if they have someone who could speak japanese? What was their respond to your last e-mail regarding the language issue?

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Thank you for your prompt and courteous response.

I have never heard of Japanese speaking staff.

There is no reply to the last email from the casino.

Thank you for taking time out of your busy schedule to help me.

Hello reiwa,

Be sure to wait at least until the end of the week for the casino to respond to your e-mail. If they won't, we will try to intervene and find out what could be done to finish the verification.

Regards,

Nick

OK.

Thank you for your hard work today.

Thank you from the bottom of my heart.

thank you for your help.

You have cleared your identity verification.

It has not been reflected in the withdrawal yet, so I will report it again.

Great news reiwa. Be sure to let us know when the money arrives.

Regards,

Nick

Hello reiwa,

Could you please advise if the money arrived since then?

Hello reiwa,

Thank you very much for letting us know that the issue has been resolved. Please do no hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Best regards,

Nick