Shazam Casino - Player is not able to withdraw winnings.

Guten und zwar hatte ich damals mit euren bonus fur shazam casino gewonnen gehabt gewagert etc etc.

das alles war am 17.11. 21.

Am 18.11 habe ich meine Dokumente eingereicht bis heute keine einzige Rückmeldung bzgl VerifizierungSStatus bekommen. Leider konnte ich die geforderten 25 Euro IM. DEZEMBER nicht einzahlen da ich total pleite war Geburtstage, Weihnachten, Neujahr aber durch eure topbewertung dachte ich mir ok dann zahle Ich. Mir das im. Janur oder Februar halt aus joa ich heute auf den Weg zum Shazam casino Seite nicht mehr aktiv.

Ok ich gegoogelt, hat super vip group insolvent oder Geldwäsche garnichts Emails abgeklappert keine warnung ICH auf opera drauf VPN an OK Seite existiert noch anscheinend deutscher markt mal wieder geschlossen damit ich auch ja nicht gegen agbs verstoße garnicht in Account eingeloggt so mit 2 Damen geredet eine davon manager die waren so dermaßen unhöflich und unkooperativ. Und Siegessicher so dreiste antworten haben die mir gegeben also wirklich mafia ähnlich Struktur habe alles gesscreenshotet ich will aufjedenfall jetzt erst recht das geld!

Es wurden Weder irgendwelchen vergleiche vorgeschlagen geschweige denn wurde ich gewarnt schnell zu handeln oder sonst wasy dieses Casino mit 8.1 Bewertung von Casinoguru diese Screenshots lass ixh erstmal raus aber wenn sich weiterhin quer gestellt wird und nicht mir entgegen gekommen wird werde ich wirklich alles mögliche machen das dass, richtig unangenehm wird.

Habe alles mögliche vorgeschlagen war auch lieb habe gefragt nafh der wallet adresse oder nach wenigszens 50 Prozent meines Geldes weil dad Geld war mehr als gewagert

Bitte hilft mir

Dear Ediz34,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Would you be so kind and send me all the relevant communication between you and the casino together with any other supporting evidence, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Habe ihn alles per Mail geschickt

Thank you for your email, Ediz34. Do I understand correctly that you used a VPN while registering or playing? What country did you fill in during the registration? If you have access to your account, please post here a screenshot of your profile.

Hey Kristina Nein I try English I registered normal the German Market wasn't Banned and I can't access the site anymore since they banned it overnight without informing any German players.

Now my account is open but I'm not to allowed to even access theire website since they could just delete my balance and Bann my account...

Thank you very much Ediz34 for your cooperation so far. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Ediz34,

I'm taking over your complaint. I will contact the casino and see if I can help. I would like to invite Shazam Casino to the conversation to participate in the resolution of this complaint.

Hello Peter ty in email the casino only answers Germany is restricted I'm sorry but it registered before Shazam was restricted and I won the money before Shazam was registered I just couldnt afford the 25 euros I planned to deposit 25 euros when in January but thn it was restricted...

WITHOUT any email tht they close theire doors...

Hello Eddies,

Thank you for addressing this query to us.

Please be kindly informed that according to the Terms and Conditions of Shazam Casino, users from Germany are not allowed to purchase and play for real money at the casino. Since the playable balance is below the minimal withdrawable amount and you didn't place real money deposits when Germany wasn't restricted yet, the casino cannot return any funds.

Kind regards,

Shazam Casino team

Wow. U guys r compelty scam sorry

Dear Eddies,

Unfortunately, we do not have a right to accept deposits from German players anymore. You did not play with realy money with us, so there is no way we could refund anything too.

Kind regards,

Shazam Casino team

Thank you Shazam Casino team for the explanation.

Dear Ediz34,

I'm afraid I won't be able to help you with this case. I'm sorry you didn't have money to make a deposit back in December, however, the situation has changed since then. The casino can't accept deposits from German players anymore, so, unfortunately, the winnings are lost. I can only recommend you make the obligatory deposit without delay to avoid situations like this in the future. If you disagree with our decision, I suggest you contact the Curacao Gaming Authority (certria@gaminglicences.com) and submit a complaint to them. I wish I could be of more help. Thank you for using the Casino Guru complaint resolution center. 

Best regards,

Peter