The player from the United Kingdom had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up until that day. After an extension of the complaint's timer, the player confirmed that he had received his winnings. Despite the resolution, the player had expressed dissatisfaction with the casino's service.
Sector 777 Casino - Withdrawal of player's winnings has been delayed.
Amount: £89
Sector 777 Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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6 months ago
Not paying out. I am fully verified. Did not breach any terms, exceed maximum bet, use more than one bonus. 171 aus dollars - approx 89GBP.
Made a verification payment of 30 dollars ( aus ).
Initially said 3 days plus 3 days.
Still no payment. By the time you respond to this that timeframe should be over.
I won fair.
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6 months ago
Dear wrongerstun,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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6 months ago
They quoted me 6 working days. They already said its overdue. Please intervene.
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6 months ago
Thank you for your reply, wrongerstun. Have you made any successful withdrawals before? Do I understand correctly that you accumulated your winnings with an active bonus?
Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
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6 months ago
Dear wrongerstun,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
Dear wrongerstun,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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