The casino requested a new verification from the player even though he was already verified in the past. The complaint was rejected as the player stopped responding.
Scatters Casino - The casino requested a second verification from the player.
Amount: €1,100
Scatters Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
2 years ago
Translation
Hello, the following problem. I successfully verified myself at Scatters last year in August. I've already successfully paid out here. Now, on Monday, April 11th, 2022, I requested another payout, I didn't use a new deposit method or changed anything in my data. Now the casino asked me again to verify myself completely. I pointed out to the support that I am already fully verified, here I received a standard answer that I should upload the requested documents.
I did so, so far my documents have still not been checked. How can it be that I have to fully verify myself 2 times within 7 months if I haven't used a new deposit method. It means withdrawals are processed within 2 days, so you can of course avoid this and buy time. I have never experienced this procedure in any casino before. I feel it as if you want to delay the payout. I would now like to have my payout promptly, since I had already fully verified myself in August!
Automatic translation:
Public
Public
2 years ago
Hello tatschiii,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Scatters Casino. Please allow me to ask you a few more question before we would move forward.
When was the last time you processed a withdrawal from the casino? Did you use any bonus to accumulate your current balance in the casino? When exactly did you send them the verification documents for the second time.
I believe that some casinos might request players to do 2-3 verification during the year just to be assured that everything is legal. It is a common procedure in many casinos and it is just probably a matter of time before you could withdraw if you have already made several withdrawals in the past.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hi, thank you very much for your answer. Totally funny after I wrote to the support again today that I contacted their team. Were my documents verified in no time? Supposedly, my payment is now being sent to the finance department, but it is still pending. I didn't play with any bonus.
Automatic translation:
Public
Public
2 years ago
Hello tatschiii,
Please let us know if the money would arrive, we will keep the timer on you until then.
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