Scatters Casino - Player’s struggling to withdraw their winnings.

I’ve made all my deposits with Interac Online. My only activated withdrawal methods are Astropay and Paysafe. I was advised to use Astropay to withdraw. I did this only to be declined 2 days later due to incorrect withdrawal method. When asked, I was told there is no withdrawal method for Interac Online users. I was advised to deposit more funds through another method such as Interac e-transfer. So I deposited the minimum $10 CAD by e-transfer only to discover my activated withdrawal methods still remain the same.

I am strongly concerned that an online casino does not provide a withdrawal method for Interac Online deposit users. This is a red flag yo me.

Dear Scatterpro,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Afterwards, we will contact the casino and try to find a suitable solution. Looking forward to hearing from you.

Best regards,

Petronela

Your website shows that Scatters Casino does have withdrawal by e-transfer. I have an update. Isabella, a customer agent at Scatters Casino, is now advising me to make yet another deposit using yet another method. It also seems I’ve been blocked from using their LiveChat feature. I will forward communications to the provided email address. Thank you.

Thank you very much for providing all the necessary information via email. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Scatterpro.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Hi,

Thanks for reaching out and sorry for the inconvenience. We're investigating this as we speak to see what the issue might be.

Also, live chat is available 24h so that feature should not be switched off for you. We'll check that as well.

Have a nice day // Team Scatters

LiveChat is working for me now. Perhaps an internet glitch. However, when I request for transcripts...I no longer receive them.

Hello there,

I am extending the timer by 7 days for the casino. Please, inform us if there is any new info.

Hi Scatterpro,

I've talked to the payments team now and Interac withdrawal option should be available now on your account. Can you check please and come back if not?

Have a nice day / Team Scatters

Hi, Josef. Yes withdrawal by e-transfer is now available. Thank you. I have made a withdrawal request. I will let you know if there are any more complications. 👍

Hi Scatterpro.

I am glad to hear about that. Please, let me know as soon as you will receive your withdrawal. I am extending the timer by 7 days.

Hey Josef,

I received my funds from Scatters casino. Thank you so much for your assistance with this as I was repeatedly being blown off. It wouldn’t have happened without you. You’re the best. 👍

Hi Scatterpro,

I'm glad to hear you received your money. Don't hesitate to reach out again and we'll help in any way possible.

Have a great day // Team Scatters

Hello Scatterpro.

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.

Best regards, Jozef

Casino.Guru