Scatters Casino - Player, targeting Gammix Ltd, lost funds due to gambling addiction.

The complaint was filed for casino Scatters, but is also about Cashimashi, Goslot!, Nordslot. Actually, the complaint is about GAMMIX limited.

Hello Casino Guru,

I started playing online casino about 1.5 years ago. Unfortunately, things quickly went the wrong way. I quickly became addicted.

I did everything just to gamble. Every euro went to gambling. I lost my entire student loan (€ 70,000), my savings account (€ 50,000), my parents' savings account and money from friends. In total more than 200k i think.

This all happened in a relatively short period of time where I created several accounts in order to play. I mostly played at online casino's operated by GAMMIX limited.

I am still a student and was 22/23 years old when this all happened. I completely ruined my whole life in a short period of time and lost family and friends. I also had to take a break at school because of money problems. I lost everything and now I am deep in dept.

Now I have help from others, but this is clearly too late for me.

GAMMIX limited casinos are MGA licensed, which means they must protect players from addiction. I was very addicted when I lost the crazy amounts of money. The casino must have known this then, because I gambled away really absurd amounts within a short time, and the casino did nothing. Even on new accounts without verifying myself I was able to gamble thousands of euros.

I really want (a part) of the money back, because my whole life is ruined. Could you please help me or give me some advise?

Kind regards,

Julian

Hello julianw85,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Scatters Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if all of your accounts are verified within that group? Did you ever contact any of the casino with gambling addiction or any responsible gaming tool in order to prevent any additional loss? Are all of your account still open?

Please understand that unless you requested for self-exclusion, you have no right to request any kind of refund from any of the casinos. Depositing a few hundreds or even thousands is nothing unusual and the casino could now know about your issues.

Looking forward to your answer.

Regards,

Nick

Hello Nick,

Thanks for your response.

My accounts were not fully KYC verified. I had contact with some of the casino's, because I made self exclusion on some of them. But every time when I setted a limit/self excluded an account, I registered / started playing on another casino (also from Gammix).

I cannot say which casino, because I deleted all my mails that period. This because of I was afraid my girlfriend would see the mails.

All my accounts are closed now (i think since 6-8 months). In this months I got help to stop gambling.

Now, 6 months later, I understand that I was very addicted and that I was sick. I completely ruined my life within a few weeks.

In think Gammix did know about my problems, because I made self exclusions and continued playing on another casino's. Sometimes I made more than 10 deposits (all higher than 1000 euro) within one day.

Kind regards,

Julian

Hello julianw85,

Isn't there any old self-exclusion request forwarded to this casino? Please understand that without any kind of proof that you actually asked for it, we can't proceed in the complaint as the casino could basically claim anything, we have nothing to argue with.

Dear julianw85,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.