SapphireBet Casino - Player’s deposits are blocked without explanation.

Hi,

My Sapphirebet ID 9********

I've just created the acount recently.

I've mainly created account in Sapphirebet because CasinoGuru is one of the partner of Sapphirebet as they mentioned in Website

Today I deposited 9USDT for testing the website deposit times. It has been sucessful. Now I wanted to deposit more, So I clicked on Deposit page, It says 'Authorization error '

When I sent Email, their response is automated like

"Hello! The bookmaker reserves the right to refuse to accept a bet from any individual without giving a reason."

"All consulting on the matter of your request was provided earlier in this mail thread."

I DID NOT BET EVEN ONCE. I just deposited and they blocked my deposits. I can't understand this at all.

As you are one of the partner, please give me any kind of reason on why my deposits are blocked without even betting.?

Dear yeshwanth111,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you been able to make additional deposits?
• Did you want to place bets on casino games or sports betting?
• Could you please share your communication with the casino regarding this issue? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

1. Hi I'm unable to make anymore deposits as it says "Authorization Error"
2. I want to place bets on Casino(Slots), Live Casino and Virtual Sports
3. Sure.

I've sent screenshots on email, please check. They are saying they have right to refuse to accept a bet from any individual without giving a reason.

But why my deposits are BLOCKED without a single bet. I just deposited and it is successful, so I wanted to deposit again but 'AUTHORIZATION ERROR'

Dear yeshwanth111, thank you for the information provided. Please allow me to ask you a few more questions.

• Have you requested your deposit refund?
• Are you unable to place bets on all available games?
• Did the casino indicate that a refund might be possible if they refuse to accept your bets?

1. I have requested my deposit money, but they have removed the payment method which I used for deposits in withdrawal section, so had to withdraw using another withdrawal method.
2. I'm unable to bet on any casino, live casino, virtual sports.
3. They have not told me about anything, I've withdrawn myself.

I can't understand why am i blocked right after depositing crypto, i have never placed a single bet.

Dear yeshwanth111, can you confirm that you have received your deposit back?

Yes. I have received via different payment method. But I don't know why am i banned without a single bet?

Dear yeshwanth111, since you've retrieved your deposited amount, the only remaining issue is that the casino refuses to accept you as a customer. I found the following in the casino's terms and conditions:

7.The bookmaker reserves the right to refuse to accept a bet from any individual without giving a reason.

I suggest you find another casino, as this one does not accept your bets. You can explore options on our website (https://casinoguru-en.com/top-online-casinos#tab=RECOMMENDED)

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.