SaharaSands Casino - The player's withdrawal is delayed.

In July 2021, I played games at Sahara Sands Casino with a free bonus that required me to withdraw up to R1000 after fulfilling the wagering requirements. I won and asked for a withdrawal. Verification documents were asked for and I submitted them. I was also asked to make a formal deposit and did so with an amount of R250. On the withdrawal options, there were SKRILL, WIRE TRANSFER, BITCOIN, and cannot remember the other ones. I first used Skrill and nothing happened and there was no feedback from the Casino until I made a follow. Then I was told that Skrill was not able to handle my withdrawal. I had to do a Wire Transfer. I submitted a withdrawal request using Wire Transfer but nothing happened. After making a follow-up, I was told that the Casino was having problems with my Bank and so I needed to open a Bitcoin account. This I did and submitted yet another withdrawal request. I was told that this was going to be processed. I am still waiting and no feedback has so been sent to me. So I am still waiting for the withdrawal since July.

Hello Thomas,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with SaharaSands Casino. Please note that this casino has really bad rating on our site so there might be a possibility that they won't be responding once we will try to contact them.

Based on your screeshots you provided, the last withdrawal was issued only a week ago, therefore I would definitely recommend to wait at least till the end of this weak for the money to arrive as it usualy takes 14 days to be fully processed - even if BTC should be a little bit faster.

Please let us know on friday if the money arrived or not, and if they won't, we will be looking further into it.

Regards,

Nick

Casino.guru

Thank you, Nick. I wish I had known about the reputation of the said Casino. They have very attractive offers but are not able to support players as my case shows. I hope that Casino-guru will be able to assist and also challenge them to deliver since failure to do so could tarnish the image of many online casinos. I look forward to a speed processing of my withdrawals.

Regards

Thomas

Thank you Thomas for providing additional information regarding your case. I'll now forward your complaint to my collegue Andrej who will be assisting you from now on.

Wish you best luck.

Regards,

Nick

Dear Thomas,

I’m sorry to hear that you’re experiencing issues withdrawing your funds. I’ll contact the casino and try my best to resolve the issue.

I would like to invite SaharaSands Casino to join this thread and participate in the resolution of Thomas’ complaint.

Dear SaharaSands Casino,

Can you please let us know when can Thomas expect his withdrawal to be processed?

We would like to ask SaharaSands Casino to reply in this complaint thread and/or provide the requested information via e-mail. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I feel that this is international fraud at its best! When I deposited my money, it was instant. When I want a withdrawal, it takes so long. Why can't it be said that such Casinos are actually robbing people? I have no explanation as to why, since July, goalposts have been shifted. I wanted to continue playing online games but now I am not able to because I could lose monies without a trace! Do we really need to go this far? Could we not also publish to the whole world that SAHARA SANDS CASINO is FRAUDULENT???

Sahara Sands Casino's adverts are excellent but VERY MISLEADING

Dear Thomas,

As you might know, BetBit Casino received a ‘Very bad reputation’ from us, which means we would not recommend players to choose this casino. I strongly recommend you only choose casinos that received at least a ‘Very good reputation’ in the future.

I am still waiting as my issue has not been resolved. Thank you

Dear Thomas,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. I hope you will never come across a problem like this again.

The casino can reopen this complaint anytime.

We received this e-mail from Thomas:

"the money was eventually paid to me today. I received it into my account. Thank you for the assistance. I think they took note of your intervention. Keep up the good work"

Thank you, Thomas, for letting us know and for using the Casino Guru complaint resolution center. I’m sorry that it took longer than usual, but I’m glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru