SaharaSands Casino - Player’s withdrawal has been delayed.

Won on 9/29/21 and documentation approved 10/6/21 they said 5-18 business days for payout it been 20 and no payout no email response and the phone number is always busy.

Dear Lmehmertz,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been fully verified already? Is the delay an internal casino system issue, or it’s related to your account only? Do I understand correctly that payment is still pending inside your account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes I was fully verified and documentation approved on 10/6/21 and I have the email stating that. Yes my account shows a pending withdrawal with an option to reverse it if I’d like. What I would like is to get paid. The number is always busy and support has no answer.

Thank you very much, Lmehmertz, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Lmehmertz,

I looked at your complaint and will do my best to help you. I would like to invite SaharaSands Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the SaharaSands Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.