Ruby Slots Casino - The player struggles to withdraw his balance.

I was able to to complete the wager requirement of $100 free chip no deposit sign up bonus, live chat perfectly working, when my account got verified an agent from live chat asked me to send the btc address as well for verification so I did, after 7 days they blocked me on live chat and declined my withdrawal, I emailed them but did not get any reply. I requested a withdrawal again 01/12/22 and received an email confirmation that they received my request but after the review process they declined/cancelled it again then another request 15/12/22 and received an email confirming that they received my request and today 7th day (2-7 days to review a withdrawal request ) they declined/cancelled my withdrawal again. It is a small amount of money ($100) but they need to stop doing this to the players.

Hello arcee127,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ruby Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you ever deposit into the casino? When was the last time you spoke to the casino and what was it about? Did the casino ever clarify why did they canceled your withdrawal requests?

Looking forward to your answer.

Regards,

Nick

Thank you arcee127 for all the information provided. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, arcee127,

I am sorry to hear about your situation. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Ruby Slots Casino's representative to join this conversation and participate in the resolution of this complaint.

 

Dear Ruby Slots Casino Team,

Could you please provide us with an explanation of the player's situation in more detail? Why it is not possible to process his withdrawal? What needs to be done on the player's side to be able to withdraw the winnings?

Thank you in advance for providing the information.

They denied my withdrawal again just now.

Greetings all,

I reviewed the situation and it appears all we are missing is a valid method of payout arcee127, if you could post your Bitcoin wallet address here I'm certain Branislav will be kind enough to lock the comment to keep the information from prying eyes. Once I have that info I should be able to assist in pushing this forward.

Best wishes,

Nick and Ruby Slots

as you can see bitcoin is the method of payout same as the past requests. Just pay me.

Wow. You denied it again.

Thank you, Nick, for informing us.

Dear arcee127,

It looks like you used an incorrect BTC address for receiving payment upon requesting a withdrawal. Please note that a wallet address and an address for receiving payment are 2 different things.

Are you sure you filled in the correct BTC address for receiving a payment? Can you try to find a manual for your wallet on the internet and make sure you followed the instructions correctly?

Please, let us know after you check it and provide us with the correct BTC address for receiving payment.

Looking forward to hearing from you.

Alright, arcee127. Thank you for the clarification.

Dear Nick and Ruby Slots,

Do you please have any update regarding the player's issue based on the provided wallet address?

What is the reason for denying withdrawals?

Greetings all,

The withdrawal was approved yesterday and I have submitted it for express disbursal to the provided Bitcoin address.

Let us know when that arrives arcee127.

Best wishes,

Nick and Ruby Slots

Got my money now.

Great news!

Thank you, arcee127, for confirmation and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, Nick and Ruby Slots, for your cooperation.

Best regards,

Branislav, Casino.guru