Ruby Slots Casino - Player’s withdrawal has been delayed.

Started withdrawal on 2-8-21. Verified everthing even bit coin account 2-17-21 been waiting for them to. approve it andbits well past the 7 days like they say. After that they say another 7-10 days

Dear 4jeffro,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you have withdrawn any winnings successfully in the past from this casino?

In the meantime, I would suggest checking our review for Ruby Slots Casino: https://casino.guru/Ruby-Slots-Casino-review:

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I have never made a withdrawal from this casino. So i did all there requirments to verify my identity and then my bit coin.

Thank you very much, 4jeffro, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Now i cant even get through on a live chat . the last couple times i did veg a live chat rep they pulled up my account then without saying a word ended the chat

Hi 4jeffro,

I'm taking over your complaint. As Petronela mentioned, you will most probably just have to wait. However, I will contact the casino and see what can be done to speed up the process. I would like to invite Ruby Slots Casino to the conversation to participate in the resolution of this complaint.

Hey all,

Had a look and everything seems to be in order, I'll see what I can do to move things along for you 4jeffro.

Best wishes,

Nick and Ruby Slots

Thank you . but all do respect ... That. Is the. Same response ive been getting dor weeks

Hi 4jeffro,

Has there been any progress?

I they said it was approved on the 15th and said 7- 10 business days ti til I see it.

Hi 4jeffro,

Has there been any news?

Even though we assume that the issue has been resolved, without confirmation from the player, we are forced to reject this complaint.