Ruby Slots Casino - Player’s withdrawal has been delayed.

Withdrawal was made on 4/18/21

This was made 2 months + 4 days ago.

My documents and account was verified within 10 days of requesting withdrawl. All i get now are emails saying it was sent to next department and to access 24/7 chat with questions. I go on chat and all they do is VERIFT my info again and say they will expedite my request.. Then I get another email saying within 5 days I will get a response. Currently stuck in email/live chat loop. Ive verified info with them 5x already but nothing is happening. Requesting BTC withdrawal, thats the only deposit method I have used.

Dear Leah,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if your account has been successfully verified in the past?

In the meantime, I would suggest checking our review for Ruby Slots Casino: https://casino.guru/Ruby-Slots-Casino-review:

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Leah,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.