The player from South Africa was experiencing difficulties logging into her Ruby Slots account and had been unable to establish contact with the casino. We attempted to assist by asking for more information about her situation and extending the complaint's timer. However, due to the lack of response from the player to our messages and queries, we had no choice but to reject the case. We were unable to conduct further investigations or offer potential solutions without the necessary information.
Ruby Slots Casino - Player is unable to login into their account.
Amount: $120
Ruby Slots Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
12 months ago
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1 year ago
Hi I read about a nother person having the same problem I can't login to my ruby slots account that is linked with inclave it keeps saying that it can't be reach.
I have tried to get in contact with this casino but nothing is working
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1 year ago
Dear Suzaan1993,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Can you provide information on the most recent instance when you managed to access your casino account successfully?
- Has your account been verified without any issues in the past?
- Have you attempted using different devices to access the website?
In recent days, we have received numerous complaints regarding several casinos within this group experiencing the same issue of inaccessibility. We have reached out to the Casino Representative and will keep you updated on any further developments as soon as we receive a response from the casino.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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1 year ago
Dear Suzaan1993,
Have you succeeded in accessing your account? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.
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12 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
