Ruby Slots Casino - Player is struggling to pass the KYC.

This is the second time I've won I never received the first payment because they are ridiculous with the verification process so it was forfeited. This time I deposited with bitcoin and they are still requiring the same ridiculous documents and will not bend or work with using anything else like a social security card and driver's license bank statements... And they want my credit card info even tho I'm using bitcoin hence the whole reason being I do not want to use a bank card or credit card. They have no problem taking my money but do not want to pay out what I've won fair and square with money I deposited I didn't even use a bonus or free play. The convenience of Bitcoin is so I do not have to share such personal information and it's suppose to make deposits and WITHDRAWALS EASY AND INSTANT! TWICE I've won I didn't receive one red cent from the first time ago I doubt I'll see any from this time as well... I'm done with this casino if they do not pay me. You want to win real money with HASSLE FREE WITHDRAWALS? Cafe casino.. slotslv.... Are excellent and it only takes them about 72 hrs and bam money is in your Bitcoin. Betonline takes only about 10 mins to pay out. Those are the only ones I've won on that have paid out!

Dear April,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Do I understand correctly that you’ve never made a successful withdrawal? Which documents have you already provided, please?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear April,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.