HomeComplaintsRoyal Vegas Casino - The player's withdrawal is delayed.

Royal Vegas Casino - The player's withdrawal is delayed.

Amount: Mex$60,000

Royal Vegas Casino
Safety Index:Above average
Submitted: 10 Mar 2023 | Case closed : 28 Mar 2023
Case closed Our verdict

Other

REJECTED

Case summary

1 year ago

The player's withdrawal is delayed for over 2 weeks. The complaint was rejected as the issue occurred in 2019.

Public
Public
1 year ago
Translation

Good morning, I would like to know if you can help me with my situation. It turns out that I was playing at the Royal Vegas casino online casino. And I won 60,000 pesos from February 26, 2019 and to date I have not received the earnings, I contacted them but they insist that the money was already paid and they went to my bank with an ARN number that the bank provided me with. casino but my bank can't do anything with that number for them it's invalid and I asked them for a proof of payment and they refuse to give it to me I can't even access my casino account anymore. Could you help me? Please thanks

Automatic translation:
Public
Public
1 year ago

Hello pinkialan19,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Royal Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Public
Public
1 year ago
Translation

Good morning, yes I was already verified since February 27, 2019 ... I won with real money ... the last time I spoke with them was April 16, 2019, after that they no longer allowed me to enter the casino

Automatic translation:
Sensitive attachment
Sensitive attachment
1 year ago

Sensitive attachment
Sensitive attachment
1 year ago
Translation

I also leave the emails where I went to my bank and I sent emails to the casino to verify that I did not have the money in my account

My bank asked me for a proof of payment which the casino did not give it to me, they refused to give it to me, I was even unable to enter my casino account

Automatic translation:
Public
Public
1 year ago
Translation

if you could help me thanks

Automatic translation:
Public
Public
1 year ago

Hello pinkialan19,

At first I was thinking that you just missed the correct year in your complaint but now I can see that the issues really goes back to 2019.

Unfortunately, we do not deal with cases longer than a year so we won't be able to proceed in resolving it.

Please be sure to submit a complaint within a reasonable time period as most casino does not even store player data for longer than 6-12 months.

Is there anything recent I could help you with? If not, the complaint will be closed.

Public
Public
1 year ago
Translation

Thank you unfortunately late in following up on the case. Thank you for your attention

Automatic translation:
Public
Public
1 year ago

Hello pinkialan19,

I'm sorry that we could not help you out this time.

Please do not hesitate to contact us if you will come across any other trouble again in the future, just within a reasonable time frame.

Best regards,

Nick

flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news