The player's withdrawal is delayed for over 2 weeks. The complaint was rejected as the issue occurred in 2019.
Royal Vegas Casino - The player's withdrawal is delayed.
Amount: Mex$60,000
Royal Vegas Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.6
Royal Vegas Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Good morning, I would like to know if you can help me with my situation. It turns out that I was playing at the Royal Vegas casino online casino. And I won 60,000 pesos from February 26, 2019 and to date I have not received the earnings, I contacted them but they insist that the money was already paid and they went to my bank with an ARN number that the bank provided me with. casino but my bank can't do anything with that number for them it's invalid and I asked them for a proof of payment and they refuse to give it to me I can't even access my casino account anymore. Could you help me? Please thanks
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1 year ago
Hello pinkialan19,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Royal Vegas Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Good morning, yes I was already verified since February 27, 2019 ... I won with real money ... the last time I spoke with them was April 16, 2019, after that they no longer allowed me to enter the casino
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1 year ago
Translation
I also leave the emails where I went to my bank and I sent emails to the casino to verify that I did not have the money in my account
My bank asked me for a proof of payment which the casino did not give it to me, they refused to give it to me, I was even unable to enter my casino accountAutomatic translation:
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1 year ago
Hello pinkialan19,
At first I was thinking that you just missed the correct year in your complaint but now I can see that the issues really goes back to 2019.
Unfortunately, we do not deal with cases longer than a year so we won't be able to proceed in resolving it.
Please be sure to submit a complaint within a reasonable time period as most casino does not even store player data for longer than 6-12 months.
Is there anything recent I could help you with? If not, the complaint will be closed.
