The player from Italy is experiencing difficulties withdrawing his bonus winnings. We rejected this complaint as it was sports betting related.
Royal Oak Casino - PLayer's struggling to withdraw his winnings.
Amount: €620
Royal Oak Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.1
Royal Oak Casino has a Safety Index of 2.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I have met all game terms of the X20 rollover bonus Play only on odds over 1.80 ... I deposited € 100 I received the 100% sports welcome bonus and completed the rollover 2 days before the deadline 8 instead of 10 I requested the withdrawal on the eighth day and on the tenth day they denied it saying that I played an incorrect way, I only played singles for € 50 and I had a +600 not yet cashed😡😡😡
Automatic translation:
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2 years ago
Dear flambo,
Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.
Thank you very much for your understanding.
Best regards,
Petronela
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2 years ago
Thank you very much, flambo, for your email. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.
I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint at the end. I really wish I were of more help.
I contacted the casino requesting more information and will continue our communication via emails.
