Royal Ace Casino - Player's withdrawal delayed and confusion about max pay-out limit.

It's been well over the 10 days since converting to Bitcoin like the site asks and withdrawing the amount I won off my bonus. 482$. I've been told that I might have made a mistake because the max withdrawal could only be $100?? If so I'm asking to please help me with my withdrawal so that I can at least get paid what's allowed and then refunded in game credits with whatever remains. Thank y'all so much . Please help me out .. it's my first time

Hello Danthemanbaby,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Royal Ace Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification or withdrawal to be processed specially if it’s your first ever request. Also keep in mind that if you used a no deposit bonus, any remaining balance above the maximum withdrawal will be voided.

Looking forward to your answer.

Regards,

Nick

Dear Danthemanbaby,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.