Dear ChasKay,
It is indeed a bit confusing why the casino team has paid only $100 to you. At least if I understand it correctly, you only received $100 so far, right?
I've checked the screenshots, and although I can't rule out the possibility that mixed funds indeed occurred, I'm not sure if this was caused by you. I would like more clarification on the situation.
Dear Nick / Royal Ace team,
Can you please provide more clarity on why the player has received only $100? The bonus that was claimed has this stated...
Additionally, if the player gains further winnings from a real money deposit and no bonus is activated at that time, the bonus rules should not be applied to such play, including the max win rules.
I'm looking forward to your clarification.
Dear ChasKay,
It is indeed a bit confusing why the casino team has paid only $100 to you. At least if I understand it correctly, you only received $100 so far, right?
I've checked the screenshots, and although I can't rule out the possibility that mixed funds indeed occurred, I'm not sure if this was caused by you. I would like more clarification on the situation.
Dear Nick / Royal Ace team,
Can you please provide more clarity on why the player has received only $100? The bonus that was claimed has this stated...
Additionally, if the player gains further winnings from a real money deposit and no bonus is activated at that time, the bonus rules should not be applied to such play, including the max win rules.
I'm looking forward to your clarification.