The player from Oregon had requested a withdrawal but had faced a delay of over a month, despite the promise of a maximum waiting time of 9 days. The player had made several deposits and withdrawals, but was struggling with a no deposit withdrawal after recent contact with customer support. After the player had submitted his complaint, we asked for more details and contacted the casino. The casino confirmed that payment was issued via Bitcoin. However, we had not received confirmation from the player regarding the receipt of the funds. Therefore, we had closed the complaint as rejected.