Roobet Casino - The player's account got blocked.

Just when I reached level 10 membership

I asked the customer service for the bonus I deserved and in the middle of our conversation he suddenly used my language barrier to set up a conversation trap and close my billlim The reason is that I am addicted to gambling but why did I close my account when I reached level 10 without listening to my explanation I have had my monthly bonus for 2 months and they are equal to my 7880 closure for that month I cannot claim my monthly bonus

Today I went from a loyal player to level 10 and not only was not treated properly, but also got trapped and scammed to close my account today. I am so sad to see them behave like this today. I have seen them have a government case in Canada so I will report to the relevant The unit complained that your casino fraudulently used the premium membership bonus 　

Hello billlim666,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Roobet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you mentioned any gambling issues or addiction to the casino? How much is your current casino balance? Can you please forward all the communication between you and the casino to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

Thanks i am make a last mail see what them feeback

The last time I played the game I was really confused about their dice I really had to look up my records at the time but I can't believe that such a simple dice doesn't even have a basic rebate rate and it's just automatic Biting my cash while spinning and delaying the screen I not only got no reasonable explanation from customer service and then closed my tier 10 account under the pretense of a problem gambler and didn't let me withdraw my monthly loss bonus so I really feel

So I really feel cheated

unbelievable Roobet

I can't believe this is how they treat loyalty leavel 10 player on this way

I also can't imagine Canada granting an online license through a roobet casino

Dear billlim666,

Could you please answer my previously asked questions?

Dear billlim666,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.