The player from India reported that his casino account was unexpectedly closed without any reason provided.
Dear mabhisity1,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Roobet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
Hii
1/ I am player of this casino since 2 months and my account is blocked 45 days before
2/ I know when I try to login to my casino account
3/ I just deposited but first they restrict me for the withdrawal then they locked my account
4/ I hadn't used any bonus
Do I understand correctly you had no playing activity on your activity and no winnings?
INR80000 was your only deposit in the casino?
Have you tried to contact the casino?
Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
80000 was the only deposit that I made also casino blocked my id so I am unable to contact them
Dear mabhisity1,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Plinko
I am unable to contact casino
No casino did not inform me about that my account is closed
Thank you very much, mabhisity1, for providing the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Hello, mabhisity1,
I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite the casino representative to join this conversation and participate in the resolution of this complaint.
Dear Roobet Casino team,
Could you please provide us with an explanation of the player's situation in more detail? Why has his account been closed? Have the disputed funds been confiscated? What steps should the player take to unblock the account and/or withdraw the remaining balance?
If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?
Feel free to send the necessary evidence to my email address (branislav.b@casino.guru).
Thank you in advance for providing the information.