Roobet Casino - Player raises concerns about a gambling addiction and illegal activities.

Hello i want support to permanently delete my account .

I have since lost $4000+ because I was unable to stop gambling. I will be filing a COMPLAINT and seeking a refund for the deposits I made after asking to be excluded. They knew that I had a problem, and i been taken advantage. 

I will also Filed a Complaint that many users play from USA Region and is not LEGAL so this will be taken care of by court 

- Including a US player and since the company couldn’t stop me i will be filing a CASE for ILEGAL Gambling 

Youtuber SteveWillDoIt which is a Us American promoted ROOBET which is ILEGAL In United States and used a VPN and bypassed security of ROOBET 

— RIGGED GAME I HAVE ACCUMULATED ENOUGH PROOF TO SHOW ALSO

User U******

Email U*******

Hello Uxmanzorr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to block your account?

Please, let me explain you what the difference between closing the account and self-exclusion is:

Some casinos use lots of tools for responsible gambling and I would not mention them here. What players can do if they’re unhappy in the casino: Close the account or self-exclude themselves, those are the two basic choices.

Closing an account is simple and has almost no impact - the player can reopen account anytime, and casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account or if yes only under particular circumstances (after cooling off period and this cannot be done for players who are addicted/with gambling problem).

In the case of self-exclusion, if casino failed in this, player may ask for a refund.

Thank you very much in advance for your reply.

Best regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

I actually asked for self-exclusion i been losing over 4,000 and deposited a lot of amounts i couldn’t keep like this i asked for help and then decided to take actions . Yesterday they locked my account permanently and i have deposited $300 Dollars yesterday also all that money was lost in less than 20 Minutes which is ridiculous.

i also had many Sports Bets Active which now are all GONE since account is PERMANENTLY CLOSED

the thing is that i have been taken advantage of this from ROOBET and i need a refund from all these money that been played and if they cant SOLVE this i would have to take LEGAL actions .

Hello Uxmanzorr,

Please forward your self-exclusion request which you sent to the casino to nikolas.b@casino.guru.

I have sent the email

Hello Uxmanzorr,

Based on the e-mails you forwarded your first request of exclusion was made on 21th of April. If your account got closed on 22th, the casino did everything correctly as they have 48-72 hours to process the exclusion. Any deposits prior that, are not refundable.

Is there anything else we can assist you with?

Dear Uxmanzorr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.