Roobet Casino - Player complains that he didn’t win anything.

Cumulative membership level 9

1 day 1 week monthly

They often make me feel that there are control problems in the game because when I win a sum of money to play other games, I will disappear. Using RTP, I can see that this game is completely without any reversal, especially roo boneza, which often makes me feel It’s a very problematic game when you buy a round with a slightly larger amount

For example, 1,000 yuan and 3,000 yuan, he doesn’t have any multiplier, and he even feels that my website has been attacked. He will open the entire home network as soon as I open the lecture.

When emotional complaints made me a problem gambler three months ago. Close my account and prevent me from opening it. The attitude response is always like a black hole. It will never have a real answer.

I am a very loyal user. Last time I thought they were tracking the number of users and even linking it to fake games. No matter how I buy the whole round, I lose money, and I don't see this on the bill. The company has a big problem. I have complained many times. Their reaction is always like a black hole. The answer is no answer. So I hope I have decided to tell the local regulators that they want to check my account.

Dear Billlim,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Dear Billlim,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.