ROLR Casino - Player's withdrawal request is delayed.

I deposited 30$ here, won around 150$. While trying to withdraw, I had an error occured with some sort of code.

After I contact support, they told me they will contact financial department and will send me email how to fix it.

On the next day I saw I have not go any emails from them. I contacted support again, they said the email with recomendations had to be sent.... I said I have not got any, after that they told me to wait, financial department will send me new email with recomendations how to fix that error while withdraw.

Already 2 days passed since I contacted them 1st time about the issue. I got neither email about how to fix error, neither my funds.

Dear venejekusvenejekus,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I did not made successfull withdrawals here before.

I did not pass KYC as KYC was not requested.

The bonus was active, but I won my funds by playing on real funds, not the bonus.

They banned me few hours ago. The reason is "The Security Department at ROLR has concluded that a fraudulent method was employed in the Live Casino section. ROLR strictly prohibits any form of fraud or attempts to gain an unfair advantage. "

But I DID NOT used any forbidden strategy etc, I want my money for now.

Thank you for your reply, venejekusvenejekus. Could you please clarify which games you focused on while your account was active - slots, live casino, sports betting, etc.?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear venejekusvenejekus,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I was playing live casino and some sport betting

Please forward all the relevant communication between you and the casino to kristina.s@casino.guru.

Dear venejekusvenejekus,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.