ROLR Casino - Player’s winnings are confiscated by ROLR Casino.

Hi guys,

Hope you are doing great.

So I depsoited in casino named Rorl.io, $100 and recived bonus of $300, with x45 wager requirements.

After over of 16 hours play and lot of luck of course i completed the wager of $18,000, with balance $5,000 in my account. I contacted the customer support to ask them where I can upload my documents for KYC, and their reply was no need.

I requested withdraw and 24 hours later I recieved an email that my winnings are confiscated and they presented the most rediculous reason to void my winnings.

I'm a gambler with so many years of experience and I read T&C's of all the casinos I'm participating.

Also this casino Rorl.io has in the footer that they use Curacao licence.

After I contacted Curacao, they told me that they don't offer they services to this casino.

Probably I will never get this winnings back, but I hope that you will pay serious attention to this scam casino in my opinion, and help other players not to be scammed like me.

I will uppload the email I've received from them. I have also pictures of the balance in Rorl.io and some videos of very good big wins.

Best regards,

Martin

Dear Foxxy25,

Thank you very much for submitting your complaint. I'm sorry to hear about the troubling experience you've had with ROLR Casino.

• To better understand your situation, could you please provide more details regarding the reason provided by the casino for confiscating your winnings?
• Was the following email the only one to explain why your winnings were confiscated?

• Do you know if this technical glitch concerned other players too?

Please feel free to forward any additional relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi guys,

Yes, this is the only email I've recived like a reason my winnings to be voided.

Hello Foxxy25,

• Are you aware if this technical issue affected other players as well?

Thank you.

As far as I know, no other players have been affected, as the casino is very new.

Thank you very much, Foxxy25, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, Foxxy25,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite ROLR Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear ROLR Casino team,

Could you please provide us with an explanation of the player's situation in more detail?

It would be highly appreciated if you could provide us with the following:

What games were affected by the technical glitch? Can you please share with me an official statement from the game provider(s) showing the explanation of the technical glitch?

What exact bonus was used, and what is the maximum cashout for the bonus in question? Were any other Bonus Terms and Conditions breached, or is the technical glitch the only reason for winnings confiscation? What (unfair) advantage did the player gain by having access to the games that he was not supposed to have access to while playing with an active bonus?

Did other players experience the same problem, or was it just this user's problem?

Feel free to send the necessary evidence to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Foxxy25,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru