Rolletto Casino - Player's withdrawal was restricted.

Hello,

I CANT WITHDRAW.

So I am filing a complaint against ROLLETTO, I registered on their site making a first deposit, I am told that I cannot play singles and that I must play at least 2 events and with a minimum odds of 1.3. When I ask to withdraw I am not allowed because I am told that I MUST play on 2 MATCHES to be able to withdraw and on minimum odds of 1.3. This has never been written on their rules to be able to withdraw it is necessary to play on a match not necessarily two and especially wit

Dear Recan97,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rolletto Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise how long were you a player of the casino and when exactly was your account blocked? What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer) Did you achieve your current balance with an active bonus? 

Thank you very much in advance for your reply.

Best regards,

Tomas

Hello dear tomas,

SO im regisered since march 2023. I accumulate my wiinnings without ANY BONUS with live slots sport and casino.

I dont have any bonus and i never used one.

My username is thenacerm and my account is not blocked it is just that they dont accept my withdrawals

Every time withdrawals are refused.

Thanks

Hello dear Tomas, we can close the ocmplaint as i received the WITHDRAWL weird .. but i received it

Thanks

HAve a nice day

Dear Recan97,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru