The player from the United Kingdom had requested a withdrawal two weeks prior and hadn't received the funds despite multiple interactions with the live chat. After we intervened and asked for more details about her situation, the player confirmed that she had received her withdrawal. The issue had been successfully resolved and the complaint had been marked as 'resolved' in our system.
Rolletto Casino - Player's withdrawal is delayed.
Amount: £173
Rolletto Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.8
Rolletto Casino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
Public
Public
10 months ago
I requested a withdrawal on 21/02/24 and havent recieved the funds. I have contacted live chat multiple times and get a different answer each time; sometimes to wait longer, sometimes contact my bank, sometimes that they have started an in house investigation. In order to contact my bank about the missing funds i need a transfer confirmation document from the casino, which i asked for but was told no, and the live chat was closed on me.
Public
Public
10 months ago
Dear fgb14ygu,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
10 months ago
Dear fgb14ygu,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
