Rolletto Casino - Player's withdrawal is delayed.

I requested a withdrawal on 21/02/24 and havent recieved the funds. I have contacted live chat multiple times and get a different answer each time; sometimes to wait longer, sometimes contact my bank, sometimes that they have started an in house investigation. In order to contact my bank about the missing funds i need a transfer confirmation document from the casino, which i asked for but was told no, and the live chat was closed on me.

Dear fgb14ygu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Received the withdrawal now thanks!

Dear fgb14ygu,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru