Dear vascobenites,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Do I understand correctly that you are unable to request a withdrawal? Could you please describe in more detail the issue you are facing? Ideally, please send me the screenshot of the error you see when you try submitting a withdrawal request.
Could you kindly confirm if you passed the full KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear vascobenites,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Do I understand correctly that you are unable to request a withdrawal? Could you please describe in more detail the issue you are facing? Ideally, please send me the screenshot of the error you see when you try submitting a withdrawal request.
Could you kindly confirm if you passed the full KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika